Accessible Information
For this project, our team was tapped to design a search tool that could provide comprehensive information that could support the increase of visitor knowledge.
Objective
Create a knowledge-based assistance tool that can assist people in finding answers to frequently asked questions (FAQs) and provide guidance on using specific brand products or services.
The Approach
Offer self-help options and reducing support requests, by designing a search tool that uses artificial intelligence and machine learning to direct users to relevant articles, resources, or documentation.
Considerations
Reduce cognitive load:
Incorporate images, visual cues, or other media to add personality to the AI tool without increasing the amount of text and make information easily recognizable
Minimal design:
Prioritize simplicity and clarity to create a more personalized and seamless experience.
Remember the User:
Implement functionality that allows the AI search tool to maintain user context across sessions.
Saved Searches:
Consider picking up the conversation where the user left off during their previous interaction.
Deliverables
Prototype
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